FAQ's

What currency are the prices do I see in the site?

All prices are in QAR. You are able to change the currency depending on your location.

I’ve just placed an order, when will it be shipped?

We try our best to ship items as fast as we can. Please allow 2-7 days production time for your order to ship out, depending on your location average shipping times internally can happen between 7 - 10 days from confirmation. Tracking numbers will be updated 2-4 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at hello@malathii.com.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order within 24h after placing your order. Please contact us us at hello@malathii.com with your cancellation request. 

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hello@malathii.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you. Please send us an email to hello@malathii.com and we will be happy to assist you in any way we can.